Vimeo OTT Customer Support

Subscribing

  • How do I cancel my subscription (unsubscribe)?
  • Why is there a charge on my credit card?
  • I paid, but never got an email to watch!
  • I subscribed via the mobile app but I still can't access the content
  • Is buying/subscribing secure?
  • How do I change from a monthly subscription to a yearly one & vice versa?
  • How do I redeem a promo code?
  • When do I get charged each month for a subscription?
  • I'm getting an error that says "Code already redeemed."
  • How do I add videos to my watch list?
  • Why was I charged $1 after signing up for a trial?
  • How do I buy a gift of a subscription?
  • How do I update my currency for billing, if my location gets changed?
  • How do I pause my subscription?
  • How to redeem a gift
  • How to switch your subscription billing cycle to apply a promo code
  • How do I pay with Google Pay?
  • How can I resubscribe after cancelling my subscription?
  • Why didn't my annual subscription auto-renew?
  • How Do I Use Stripe Link?
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Categories

  • DRM
  • Subscribing
  • Subscription Tiers
  • Taxes
  • Using the Amazon Fire Tablet
  • Using the LG Smart TV App
  • Watching on your TV
  • Purchasing/Renting
  • Watching
  • Downloading
  • Account Settings
  • Using the iOS App
  • Using the Android App
  • Using the Apple TV App
  • Using the Roku Channel
  • Using the Amazon Fire TV app
  • Using the Android TV App
  • Using the Xbox App
  • Using the Samsung TV App
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