How do I redeem a promo code?

If you are a new subscriber, you can redeem a code on a video or subscription's checkout page.

• Enter your email address.
• Add your name, payment details, type in the correct code, and then click on Apply in the promo code field.

If you are a current subscriber, you can apply a promo code by going to the Billing & subscription tab in your account settings and then clicking on Promotions or gift.

• Enter the promo code and then click on Apply in the promo code field.

You can also switch from the annual to the monthly rate (and vice versa) and apply your promo without having to cancel your subscription.

You will not be able to apply a promo while the subscription is set to cancel, so if you are running into any issues, please double-check that the subscription is not set to cancel first. 

Do promos remain active if I pause my subscription? 

If you choose to pause your subscription at any time, the paused months will not count against the promo's allowed duration. So if you use a 3-month promo and pause for a month in that time period, that paused month will not apply to the 3-month count.

Can promo codes be applied to gifted subscriptions?

You can apply promos when you purchase a gift for someone!

However, promo codes currently cannot be applied to subscriptions that originated as a gift. If your subscription began as a gift, you can cancel it, then apply a promo code at checkout when you resubscribe. If you need assistance canceling your account, or if you have more questions about the promo code in question, click on the "contact us" link below to submit a request for support.

What if I have trouble applying a promo code?

When applying a promo code, please keep a few eligibility rules in mind. Codes are exclusive to web subscribers and are often tailored to specific subscriber types (such as new users only or existing members) or tied to a specific billing plan (monthly vs. annual). Depending on the promotion, some codes can be queued to automatically apply to your next billing cycle, while others must be used immediately. If you run into any issues at checkout, please verify that your subscription is fully active and not pending cancellation, and double-check that the code matches your current plan type.