How do I redeem a promo code?

You can redeem a code on the video or subscription's checkout page.

• Enter your email address.
• Add your payment details, type in the correct code, and then click on Apply.
• If the code was for a free copy, you will be able to complete the purchase and watch it immediately. If the code was for a discount, you will need to enter your payment info to complete the payment.

Note that not all codes are available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Also, please note that some codes are for monthly subscriptions only while others may be for annual subscriptions. 

Please note that at this time our system does not allow two promo codes at once, however, once the existing promotion expires you should be able to redeem the new promo code.

If you are a current subscriber, you can apply a promo code by going to your billing tab in your account settings, and then clicking on “Promotions or gift.”

You can also switch from the annual to monthly rate (and vice versa) and apply your promo without having to cancel your subscription.

You will not be able to apply a promo while the subscription is set to cancel, so if you are running into any issues please double-check that the subscription is not set to cancel first. Promos also cannot be applied while you are on an active promo.

If you choose to pause your subscription at any time, the paused months will not count against the promo's allowed duration. So if you use a 3-month promo and pause for a month in that time period, that paused month will not apply to the 3-month count.

Can promo codes be applied to gifted subscriptions?

All codes are not available to every type of customer. Some codes are only available for new subscribers, while others are only available for existing subscribers; some may be available for both new and current subscribers. Some codes are for monthly subscriptions only while others may be for annual subscriptions. Currently, promo codes cannot be applied to gifted subscriptions.