How do I cancel my subscription (unsubscribe)?

You can cancel your subscription from your Settings page .

When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

There are different ways you can cancel depending on how you signed up. 

If you signed up within an Apple iOS or Apple TV app, go here: https://support.apple.com/en-us/HT202039

If you signed up within a Google Play/Android app, go here: https://support.google.com/googleplay/answer/7018481

If you signed up within a Roku channel, go here: 

https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

If you signed up via our website:

  1. Click on your circular profile icon in the top right corner of the screen, and select 'Settings': 

  2. Select the 'Purchases' tab and then click 'Cancel Subscription' 

  3. Make sure to choose cancel instead of one of the 'Pause' options if you don't want to be charged again.
  4. Finally, confirm the choice to cancel, and you're all set.

NOTE: If you’re unable to see those options on the Purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll do a search to help you further. 

Still need help? Contact VHX Support Contact VHX Support