Console log

Sometimes, to help us track down the cause of an issue and troubleshoot, it is helpful to send over a console log. Here's how:

  • Right-click on the page where the problem appears, and select Inspect Element or Inspect in Chrome.
    • (Note: To open the console in Safari, you may first have to enable the “Show Develop menu in menu bar” setting in the Advanced section of Safari’s preferences - see here.)
  • In the new window that appears, click the Console tab.
  • With the Console tab open, refresh the page within your browser, and then attempt to reproduce the issue you are experiencing.
  • Once the issue occurs, take a screenshot of the entire screen (including the console tab) and attach it to your message to our support team.