The video is skipping or lagging! What now?

Here's a list of solutions for various devices that should help fix playback issues:

Any device:

  • Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality: 
     
    Quality Required Minimum Bandwidth
    240p 500 kbps
    360p 1 Mbps
    720p 3 Mbps
    1080p 7 Mbps
    2K 12 Mbps
    4K & up 22 Mbps

Computer

iOS (iPhone & iPad):

If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • Log out of the app, and log back in

Apple TV:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.

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