The video is skipping or lagging! What now?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue:

Computer:

  • Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality: 
     
    Quality Required Minimum Bandwidth
    240p 500 kbps
    360p 1 Mbps
    720p 3 Mbps
    1080p 7 Mbps
    2K 12 Mbps
    4K & up 22 Mbps
  • Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari. 
  • Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/.
  • Restart your wireless router or modem.
  • If you continue to have issues playing on your device, please file a ticket at this page, by being as descriptive as possible.

iOS (iPhone & iPad):

If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • Log out of the app, and log back in

Apple TV:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.

Still need help? Contact VHX Support Contact VHX Support