The video is skipping or lagging! What now?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue:

Computer:

iOS (iPhone & iPad):

If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • Log out of the app, and log back in

Apple TV:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.

Still need help? Contact VHX Support Contact VHX Support