My payment failed. What do I do now?

If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue. If your bank can confirm they're not blocking the charge, please contact us so we can take a look.

Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution to purchase.