How do I download videos to my iPhone or iPad?

If you want to watch a video when you aren't connected to Wi-Fi or your cell network, you can choose to sync (download) videos to your iPhone or iPad using the seller's app. This is a great tool when watching on an airplane or other places without a Wi-Fi or cellular network connection.

1. Download and open the seller's app on your iPhone or iPad. 

2. Navigate to the video you want to sync/download within the app. 

3. On the video of your choice, tap the Options button and select Download to start downloading the video or videos to your device.

4. Once the download is complete, you are free to disconnect from your Wi-Fi or cellular network. 

5. You can watch or delete your synced videos by clicking the Library button, and then Offline videos. Tap the X button to remove the video from your device. 

The length of time it takes to download is dependent on a number of factors, mainly Wi-Fi or cellular connection, as well as the length of the video. It varies so much that it isn't possible to give an estimate of a standard length of time. However, you can check to see if you've disabled HD downloads in the profile settings on the app. To do this, open the app, then tap Profile. Under "Download settings," tap HD Downloads to toggle the setting on. 
  • Please note: downloading an HD file (if available) will use more space on your device than an SD file.
In addition, the app must remain open (i.e., app open and screen on) during the entire download in order to prevent the operating system from stopping the download. If you're downloading a large file, you may want to adjust your device's battery-saving settings to prevent it from sleeping until your download is finished. 

Duration of video availability offline

DRM impacts how long a video remains available offline in the app without an internet connection. Currently, when offline, you have 30 days to start playback; you then have 48 hours to finish playback once it has started before you need to reconnect to the internet to obtain a new license if the content has DRM. Offline access to non-DRM content does not expire. It's not possible to redirect storage to an external device for security reasons, so the video can only be viewed from within the app.