I'm having trouble signing-in to watch!

So sorry for the trouble! 

Please try these steps to sign-in  without a password:

  1. Please add 'support@vhx.tv' to your contact list to ensure messages from us do not end up in your spam folder.
  2. Make sure you are signed out here .
  3. Try signing in here by entering your email address.
  4. If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.
  5. You will then be signed in to watch your video content. 

NOTE: If you do not receive an email to sign-in, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your junk mail folder for the 'Start watching' email. If you are still having trouble after this, please contact us.


If the sign-in page is asking for a password and you don't have one, here is how to reset it:

  1. Please add 'support@vhx.tv' to your contact list to ensure messages from us do not end up in your spam folder.
  2. Make sure you are signed out here .
  3. Visit the sign-in page and enter your email address.
  4. Click Next.
  5. Underneath the password field look for the Reset your password link and click that.
  6. Enter your email address on that page and click Reset Password.
  7. If you are an active customer, you will be emailed a link to set a new Password. Check your email inbox for that link!

NOTE: If you do not receive an email to reset your password, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your junk mail folder for the 'Start watching' email. If you are still having trouble after this, please contact us.

If you have any issues at all, please contact us.

Still need help? Contact VHX Support Contact VHX Support