Vimeo OTT Customer Support

Purchasing/Renting

  • How do pre-orders work?
  • I'm getting an error that says "Code already redeemed."
  • I paid, but never got an email to watch!
  • My payment failed. What do I do now?
  • How do I buy a gift of the video content for someone else?
  • How do I purchase/rent video products?
  • How do I cancel a pre-order?
  • Why is there a charge on my credit card?
  • Why was I charged $1 in addition to my TVOD purchase?
  • How do I redeem a coupon code?
  • How do I pay with Apple pay?

Categories

  • DRM
  • Subscribing
  • Subscription Tiers
  • Taxes
  • Using the Amazon Fire Tablet
  • Using the LG Smart TV App
  • Watching on your TV
  • Purchasing/Renting
  • Watching
  • Downloading
  • Account Settings
  • Using the iOS App
  • Using the Android App
  • Using the Apple TV App
  • Using the Roku Channel
  • Using the Amazon Fire TV app
  • Using the Android TV App
  • Using the Xbox App
  • Using the Samsung TV App
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