How do I contact customer support?
Most questions can be answered in the help guides, but if you still need to talk to a customer support representative, please read below.
When emailing customer support, please:
- Be as descriptive as possible when describing your issue/question.
- Provide the exact steps you took when experiencing your problem.
- Provide any relevant billing information to your question.
- Be kind. Support reps are people too, and all they want to do is help.
- Be patient. We will reply ASAP, but sometimes it can take up to 12 hours or so for a reply.