Search results for cancel

16 articles found

• How do I cancel my subscription (unsubscribe)?

  The steps to cancel will depend on how you initially signed up. If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039 If you signed up

• iOS App - How do I unsubscribe/cancel a subscription?

  If you subscribed via the seller's iOS app and want to cancel, you have to do so manually. Follow these instructions from Apple: https://support.apple.com/en-us/HT202039#iOS. Note: We are not able to

• How do I cancel a pre-order?

  You can cancel a pre-order on the Transactions tab in Account Settings. When you cancel a preorder, you will not be charged on release day and will not receive the content.

• Amazon Fire TV - How do I manage or cancel my subscription?

  Since you subscribed via the seller's Amazon Channel, you will need to manually adjust or cancel your subscription in your Amazon account. See Amazon's instructions on how to do so here:

• How can I resubscribe after cancelling my subscription?

  To resubscribe after canceling your subscription, follow these steps: Go to the checkout page On the checkout page you will notice an option to log in at the top, click on it and log in: Submit your

• Why is there a charge on my credit card?

  You are here because you discovered a charge on your card you do not recognize. We're here to help, but please note that we are VIMEO OTT and can only assist with VIMEO OTT-related charges. Our

• Android App - How do I unsubscribe/cancel a subscription?

  If you subscribed via the seller's Android app, you will need to manually cancel on Google Payments, as instructed here: https://support.google.com/googleplay/answer/7018481 If you have trouble

• Roku channel - How do I unsubscribe/cancel a subscription?

  Since you subscribed via the seller's Roku Channel, you will need to manually cancel in Roku settings, as instructed here:

• Apple TV App - How do I unsubscribe/cancel a subscription?

  If you subscribed via the seller's Apple TV/tvOS app and want to cancel, you have to do so manually via the instructions from Apple here: https://support.apple.com/en-us/HT202039. Note: We are not

• How do I redeem a coupon code?

  You can redeem a code on the video or subscription's checkout page. Enter your email address. Add your payment details, type in the correct code and then click on Apply. If the code was for a free

• How do I redeem a promo code?

  You can redeem a code on the video or subscription's checkout page. Enter your email address. Add your payment details, type in the correct code, and then click on Apply. If the code was for a free

• Why didn't my annual subscription auto-renew?

  Per some consumer protection laws, such as the German Fair Customer Contracts Act (FCCA) and Quebec's Consumer Protection Act (CPA), some annual subscriptions will be set to cancel instead of

• How to switch your subscription billing cycle to apply a promo code

  If you have a monthly subscription and want to change to an annual subscription plan to apply a promo code (or vice versa), follow these steps: Go to the billing and subscription settings tab and

• How do I add videos to my watch list?

  As a subscriber, you have access to our My List tool that allows you to save videos to your own list, such as if you find a video you want to watch later. You can add videos to your list via 1 of 2

• How can I upgrade to the higher tier subscription and how much will it cost?

  If you currently have a free registration or basic paid subscription you can upgrade to the higher tier subscription at anytime from your Account Settings page. Sign in to your account. Click the

• How do I unsubscribe from emails?

  There are a few ways you can unsubscribe from emails. If you're looking for information about canceling your subscription, see this article. To unsubscribe via an email notification you received: